New call center program promises to be much smarter than current AI programs:
http://www.kurzweilai.net/news/frame.html?main=/news/news_single.html?id%3D9980
"In essence, the system replaces a (hypothetical) intelligent live operator who happens to have an amazing memory. The system remembers each caller's preferences, previous calls and other details, so callers don't have to answer the same questions every time they call. If a call is interrupted, the system can call the customer back and pick up the conversation where it left off. Try getting all that on your next 800 number call!"
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